ThemeForest/Envato Marketplace Download Issues
Good morning, we have been trying to get a response form ThemeForest/Envato Marketplace regarding the download. Previously all Metronic 7 and Metronic 8 were included in the download package; however, when we went to get the update earlier this week the download only includes "Demo1" for Metronic 8. All of 7 and the remaining demos for 8 are missing.
Again, we have had no response from Envato.
Are you aware of this issue and do you suggest any other option?
Thank you.
Replies (4)
If you're experiencing issues with downloading items from ThemeForest or the Envato Marketplace, it could be due to several factors such as server problems, account issues, or connectivity problems. First, ensure that you are logged into your account and that your payment information is up-to-date. Check for any alerts on the Envato status page that might indicate ongoing maintenance or technical difficulties. If the issue persists, contacting Envato support directly is your best option for a resolution. Additionally, consider checking if there are any temporary changes to the store holiday hours that might affect support availability. This could help you plan when to seek assistance more effectively.
Thank you for the update. That was not explained on the envato marketplace download page at all. I will take the link you have given me and proceed that way.
Thank you again.
Hi,
Sure thing, noted on your feedback.
Please let us know if you need any further help.
Regards.
Hi,
The latest Metronic package size was 4GB including 5 frameworks and 21 demos.
To enhance Metronic further with new frameworks and demos, we decided to allow users to download demos separately at their convenience.
The sign-up is required for license code verification and allows to download updated demos with one click from Metronic Downloads page.
Regards.
