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How do I get support?


I have had a simple open question for a couple days now. Purchased the extended support -- is there a better way of submitting questions? Perhaps I am in the wrong place for paid support?

Also, the download section seems to not know I have purchased a license -- do I need to link something from Themeforest perhaps?

https://devs.keenthemes.com/question/trying-to-turn-off-header-menu-in-aspnet-core

Thank you in advance!

Joe


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Replies (4)


If you're seeking support, there are various ways to explore depending on the kind of assistance you're looking for. For financial help, it might be worth checking with government programs, local charities, or online resources that could offer the aid you need. You can also reach out to dedicated organizations that specialize in providing support for specific needs. One potential avenue is to str 2025 check for financial help—while there's no guarantee of immediate assistance, it might increase your chances of finding the right resources. With persistence, you might just find the support you’re looking for.



Hi Joe,

For getting timely support, here's what I suggest: first, double-check the support guidelines on the Themeforest level devil or Keenthemes website to ensure you're using the correct platform for your paid support queries. If you've purchased extended support, you should have access to dedicated channels or forums where your questions are prioritized. Regarding the license not reflecting in the download section, try linking your Themeforest purchase details or license key directly on the Keenthemes support page. This usually updates your account and grants you access to all related downloads and updates seamlessly.

Best of luck,
Waylon



Thank you Sean....
I wanted to make sure I was at the correct place and following needed steps.

Appreciate the response!

Joe



Hi,

Sorry for the late reply. We provide general support here, via devs' forum.

We have just replied your question.

Regards.


Text formatting options
Submit
Here's a how to add some HTML formatting to your comment:
  • <pre></pre> for JS codes block
  • <pre lang="html"></pre> for HTML code block
  • <pre lang="scss"></pre> for SCSS code block
  • <pre lang="php"></pre> for PHP code block
  • <code></code> for single line of code
  • <strong></strong> to make things bold
  • <em></em> to emphasize
  • <ul><li></li></ul>  to make list
  • <ol><li></li></ol>  to make ordered list
  • <h3></h3> to make headings
  • <a></a> for links
  • <img> to paste in an image
  • <blockquote></blockquote> to quote somebody
  • happy  :)
  • shocked  :|
  • sad  :(
Text formatting options
Submit
Here's a how to add some HTML formatting to your comment:
  • <pre></pre> for JS codes block
  • <pre lang="html"></pre> for HTML code block
  • <pre lang="scss"></pre> for SCSS code block
  • <pre lang="php"></pre> for PHP code block
  • <code></code> for single line of code
  • <strong></strong> to make things bold
  • <em></em> to emphasize
  • <ul><li></li></ul>  to make list
  • <ol><li></li></ol>  to make ordered list
  • <h3></h3> to make headings
  • <a></a> for links
  • <img> to paste in an image
  • <blockquote></blockquote> to quote somebody
  • happy  :)
  • shocked  :|
  • sad  :(