How do I get support?
I have had a simple open question for a couple days now. Purchased the extended support -- is there a better way of submitting questions? Perhaps I am in the wrong place for paid support?
Also, the download section seems to not know I have purchased a license -- do I need to link something from Themeforest perhaps?
https://devs.keenthemes.com/question/trying-to-turn-off-header-menu-in-aspnet-core
Thank you in advance!
Joe
Replies (3)
Hi Joe,
For getting timely support, here's what I suggest: first, double-check the support guidelines on the Themeforest level devil or Keenthemes website to ensure you're using the correct platform for your paid support queries. If you've purchased extended support, you should have access to dedicated channels or forums where your questions are prioritized. Regarding the license not reflecting in the download section, try linking your Themeforest purchase details or license key directly on the Keenthemes support page. This usually updates your account and grants you access to all related downloads and updates seamlessly.
Best of luck,
Waylon
Thank you Sean....
I wanted to make sure I was at the correct place and following needed steps.
Appreciate the response!
Joe
Hi,
Sorry for the late reply. We provide general support here, via devs' forum.
We have just replied your question.
Regards.
