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Bootstrap Themes Refund Request Support


Hi,
I've sent a support email from the email address that is linked to this acccount.

The reason that I am making this post is because I got an automated reply stating that you guys may not see it or something. I also want to make sure you see it as for example, I contacted Bootstrap themes like over a week ago and they have still not got back to me!

Basically I purchased a theme, thinking that I would use it for a redesign of my website, vixlatio.com, but unfortunately the theme is way too complicated to work with and just doesn't really seem to work with my website's whole, you know, idea. I had deleted the files off of my PC and contacted Bootstrap Themes support, and explained the situation, but they have still not responded to my email. I have sent them daily follow ups regarding my ticket and even mentioned them in a tweet on twitter, but still nothing. Pretty disappointing.

I made my order on 10/20/2022 and contacted Bootstrap support 2 days after, after trying to make the theme work, which it ended up not, as I have previously said. My order number for Bootstrap Themes is #118560 and I purchased the Craft – Bootstrap 5 Admin Dashboard Template.

If you could please help me, I would be greatly appreciative and thankful.

Thank you!
Kind regards,
Yaroslav.


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Hi,

Thank you for your interest in our products.

The refund process is handled by the marketplace, not by the authors.
You can request a refund by contacting marketplace support via themes@getbootstrap.com

Regards.


Text formatting options
Submit
Here's a how to add some HTML formatting to your comment:
  • <pre></pre> for JS codes block
  • <pre lang="html"></pre> for HTML code block
  • <pre lang="scss"></pre> for SCSS code block
  • <pre lang="php"></pre> for PHP code block
  • <code></code> for single line of code
  • <strong></strong> to make things bold
  • <em></em> to emphasize
  • <ul><li></li></ul>  to make list
  • <ol><li></li></ol>  to make ordered list
  • <h3></h3> to make headings
  • <a></a> for links
  • <img> to paste in an image
  • <blockquote></blockquote> to quote somebody
  • happy  :)
  • shocked  :|
  • sad  :(
Text formatting options
Submit
Here's a how to add some HTML formatting to your comment:
  • <pre></pre> for JS codes block
  • <pre lang="html"></pre> for HTML code block
  • <pre lang="scss"></pre> for SCSS code block
  • <pre lang="php"></pre> for PHP code block
  • <code></code> for single line of code
  • <strong></strong> to make things bold
  • <em></em> to emphasize
  • <ul><li></li></ul>  to make list
  • <ol><li></li></ol>  to make ordered list
  • <h3></h3> to make headings
  • <a></a> for links
  • <img> to paste in an image
  • <blockquote></blockquote> to quote somebody
  • happy  :)
  • shocked  :|
  • sad  :(